We will gladly accept requests for returns or refunds within 7 days of delivery. Please complete and submit the return request form below for authorization. No merchandise will be accepted for a return or refund without prior authorization from our company. Products must be returned in their original condition including the original packaging to be eligible for a refund. Requests for returns of products that are defective or damaged will require pictures. Please keep all merchandise and packaging until you receive instruction from our company.
After receiving authorization, please send returns to:
Atlanta Candles & Incense 5425 Peachtree Industrial Blvd Suite F Peachtree Corners, GA 30092
After we receive your returned item and confirm its condition, we will process your refund to the original form of payment or apply as a credit on your online account. We will notify you by email once the return has been processed.
Please note, shipping and delivery fees are non-refundable. Customers are responsible for all return shipping charges. We recommend using a trackable method to mail your return to ensure delivery confirmation.
Returns for merchandise that are not defective or damaged are subject to a 15% restocking fee.
Questions or concerns about our return policy? Please contact us at firstname.lastname@example.org
For return or refund authorization please submit this form: Return Request Form